Registration • Satisfaction Guarantee & Refund Policy

Satisfaction Guarantee/Refund Policy

We constantly strive to provide you with high quality recreation activities, events and programs. We are so confident you will be pleased with our efforts that we insure our promise – we guarantee your satisfaction with our recreation classes, programs and services. If you are not completely satisfied, please tell us, and we will arrange one of the following:

You may transfer to another program if space is available.
Full refunds**(less a $5 administrative fee for programs with registration fees up to $50 and a $10 administrative fee for programs with registration fees over $50) will be provided if requested prior to the second class meeting. **Wide Horizon’s Preschool Program $100 deposit is nonrefundable. Refunds for Wide Horizons will are only given if requested by August 1 (less a $10 administrative fee).
If you request a refund from the wait list, you will not maintain your space on the wait list.
Full refunds (less a $5 administrative fee for programs with registration fees up to $50 and a $10 administrative fee for programs with registration fees over $50) for youth leagues such as baseball, soccer, tennis, swim team, basketball, etc.** will be provided if requested prior to the second meet or game of league play or competition. **Football refund deadline is one week after player evaluation; Ram’s Cheerleading refund deadline is April 1 (less a $10 administrative fee).
Full refunds (less a $5 administrative fee for programs with registration fees up to $50 and a $10 administrative fee for programs with registration fees over $50) for one-day or two-day programs will be provided if requested prior to three business days before the program meets.
Full refunds (less a $5 administrative fee for programs with registration fees up to $50 and a $10 administrative fee for programs with registration fees over $50) for **summer camps and aquatic programs will be provided if requested on or before the Wednesday before the first day of camp or aquatic lessons. **Camp No Name (first 6 weeks) and Camp I Don’t Know session 1 refund deadline is May 1 (less a $10 administrative fee). Camp I Don’t Know session 2 refund deadline is June 1 (less a $10 administrative fee).
Upon proof, a prorated refund (less a $5 administrative fee for programs with registration fees up to $50 and a $10 administrative fee for programs with registration fees over $50) will be provided for medical reasons or if the participant is moving out of town.
Our guarantee is based on fulfilling our promise to you. If you are not satisfied, we would appreciate your comments, ideas, or suggestions for improvement.
No administrative charge will be applied for refunds on those district programs that cost less than $10.

You may apply for a refund at the Community Center, 1777 S. Blanchard, at the Administration Office, 102 E. Wesley St. or by calling 630.690.4880. Your receipt or cancelled check, or proof of identification, may be required.

Refund checks will be mailed within a reasonable period of time. (Certain programs, services and facilities are currently excluded from the Satisfaction Guaranteed Policy: golf course greens fees; Pro Shop purchases; adult sports leagues; Wheaton Travel soccer programs; food or meals; banquet or catering services; daily facility admissions; pool passes; Parks Plus Fitness Center memberships; Wide Horizons program; tickets to entertainment; special events and trips; program supplies or materials purchased; garden plots; gift cards; and contractual programs or obligations.)